Return & Refund Policy
At Autospher, we strive to provide high-quality car care products. If you're not fully satisfied with your purchase, we're here to help!
Eligibility for Returns
✅ Timeframe: Returns must be requested within 2–3 days of delivery.
✅ Condition: Items must be unused, unopened, and in their original packaging.
✅ Proof of Purchase: A valid order number or receipt is required.
Non-Returnable Items
🚫 Used or opened products (for hygiene and safety reasons).
🚫 Sale or clearance items (unless defective or damaged).
🚫 Gift cards or promotional items.
Return Process
- Contact Us: Email our support team at info@autospher.com or use our return request form.
- Approval & Instructions: If eligible, we will provide return shipping instructions.
- Ship the Product: Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Inspection & Refund: Once received, we'll inspect the item and process a refund within 5–7 business days.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no extra cost.
Exchanges We currently do not offer direct exchanges. If you need a different product, please return the original and place a new order.
Refund Processing
🔹 Refunds will be issued to the original payment method.
🔹 Processing time: 5–7 business days after approval.
🔹 Shipping fees are non-refundable (except for faulty/damaged items).
📩 Need Help? Contact our support team at info@autospher.com for any return-related queries!
